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The agents

Eleven agents. One front-office team.

Each one does a single job, excellently. They don't try to be a content marketer, a bookkeeper, or your social-media manager. They handle inbound, scheduling, and the follow-through — so you can be on the job, where the work actually closes.

Comes with Solo · $500/mo

The five that answer the phone.

The foundation. Every Liaisly account ships with these — no exceptions, no tier-gating.

Agent · 01

Speed to Lead

VoiceSMSEmail

Every inbound contact gets a real conversation within 60 seconds — day, night, weekend, holiday.

01
Lead arrives
From web form, missed call, ad, or email
02
Job is queued
Speed-to-lead timer starts (60–90s)
03
AI reaches out
Voice call or text in the lead's preferred channel
04
Outcome logged
Booked, declined, or scheduled for retry

Agent · 02

AI Voice

Voice

Answers your phone in your business's voice. Qualifies the lead, books the estimate, hands off if it can't.

01
Phone rings
Inbound call to your dedicated number
02
AI picks up
Identifies as your AI assistant
03
Qualifies + books
Service area check, slot selection, calendar write
04
Recording archived
Owner can listen any time

Agent · 03

Missed-Call Recovery

VoiceSMS

When you can't answer, the lead doesn't go to voicemail purgatory. We call them back within 60 seconds.

01
Call goes unanswered
Owner busy, after-hours, on a job
02
Lead is captured
Caller ID becomes a new lead row
03
Auto-callback
AI calls the number within 60 seconds
04
Books or texts link
If no answer, sends SMS booking link

Agent · 04

Appointments

CalendarSMS

Live calendar sync. AI proposes the nearest slots, books on confirmation, sends confirmations and 24h/2h reminders.

01
AI checks calendar
Live freebusy from Google or Outlook
02
Offers 3 slots
Filtered by work hours + service area
03
Books on the spot
Calendar event written before the call ends
04
Reminders fire
24h and 2h before — replies route to you

Agent · 05

Owner Escalation

SMS

When the AI hits something it doesn't know, it texts you with the lead's context, books the estimate anyway, and waits for your reply.

01
AI hits unknown
Off-script question, edge case, policy ask
02
Texts you context
Lead name, question, current call state
03
Keeps moving
AI books estimate anyway so lead is locked in
04
You reply async
Your answer goes back to the lead automatically

Why it matters: This is the pattern that makes service-business owners trust AI again. The lead never sees the seam.

Comes with Crew · $1,000/mo

The five that run the back office.

Once the phones are handled, these turn Liaisly into the whole front-office layer — email, follow-ups, reviews, reactivation, invoices.

Agent · 06

Email Intake

Email

Forward your lead emails to Liaisly. AI parses the inquiry, drafts a reply in your voice, books the estimate, all without you touching the inbox.

01
Email forwarded
Your inbox forwards leads to your Liaisly address
02
AI parses intent
Extracts name, service request, urgency
03
Drafts + sends reply
From your domain, in your brand voice
04
Threads to booking
Back-and-forth handled until calendar slot picked

Agent · 07

Follow-Up Sequences

SMSEmail

Most service businesses lose 60% of leads to silence after the first touch. AI follows up at 24h, 72h, and 7 days — politely, in your voice.

01
Lead didn't book
No response after first contact
02
Day 1: gentle SMS
Friendly check-in with calendar link
03
Day 3: email recap
Restate the service options and pricing
04
Day 7: last touch
"Still interested?" — opt out preserved

Agent · 08

Review Manager

SMSEmail

Asks for a review 24 hours after a completed job. If they're happy, we send them the public review link. If they're not, you hear about it first.

01
Job marked complete
From your calendar or CRM
02
Wait 24 hours
Sweet spot for honest, positive responses
03
Ask: "1–5 stars?"
One-tap SMS or email rating
04
Route by sentiment
4–5 → public review link · 1–3 → owner first

Why it matters: This is the pattern that actually moves your Google star rating. Intercepting negatives before they go public is the difference between a 4.3 and a 4.9.

Agent · 09

Customer Reactivation

SMSEmail

Customers who haven't booked in 90+ days get a seasonally-appropriate, AI-drafted nudge — pre-spring lawn prep, pre-summer HVAC tune, fall cleanup, etc.

01
Daily sweep
Find customers dormant > 90 days
02
Season match
Cross-reference with your seasonal calendar
03
AI drafts message
Personalized to their last service
04
Reply opens new lead
Confirmations route into your normal flow

Agent · 10

Invoice Follow-Up

SMSEmail

Polite, escalating reminders for unpaid invoices. At 45 days, AI stops and hands it to you — never adversarial.

01
CRM marks overdue
Webhook from Jobber / HCP / ServiceTitan
02
Day 7: gentle nudge
"Friendly heads-up — pay link inside"
03
Day 14 + 30: escalate
Firmer tone, then urgent — never adversarial
04
Day 45: owner handoff
AI stops contacting, you take it personal

Agent · 11

Route Optimization

CalendarSMS

Ranks every offered slot by added drive time, then builds the optimal daily route for the tech the morning of.

01
New lead, AI offers slots
Each candidate scored vs. day's existing route
02
Best-for-the-route wins
Slot near existing jobs beats slot 30 min away
03
Morning route SMS to tech
Ordered list with addresses + ETAs + total drive
04
Re-flow on disruption
Tech texts "DELAY 30," downstream customers auto-notified

Why it matters: Across 50 jobs/month at $80/hr labor, smart routing reclaims roughly $1,300/yr in drive time. Most AI receptionists never look at the map.

What we don't build

No bookkeeping. No social scheduling. No outbound cold-calling.

Other AI platforms list sixteen agents. Most of them are features the operator doesn't need or shouldn't trust to AI (you don't want an LLM categorizing your tax-deductible expenses, and you really don't want one running cold-call campaigns under your business name). We build the eleven agents that move the needle for service businesses. The other five belong to QuickBooks, your marketing person, or a category we wouldn't sell.

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